At Elixa’s Dynasty, we strive to ensure your satisfaction with every purchase. Please read our return and exchange policy carefully before making a purchase.
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Exchange Policy We have a strict no-refund policy, but we offer exchanges within 7 days of delivery. If you are dissatisfied with your purchase, you may exchange your item once for something of equal or greater value, limited to jewelry items only. Please contact us at [email protected] for exchange instructions.
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Returns for Manufacturing or Sizing Issues For returns due to manufacturing defects or sizing issues, please request a return number first. We are not liable for any shipping damage or loss incurred during the return process. To initiate a return, include the original sales receipt or order number with your return package. Additionally, ensure that your name, address, and return authorization number are clearly printed on the outside of the package.
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Return Packaging Requirements Please pack returns securely to prevent damage during transit. Packages that are not properly covered and taped may not qualify for returns or exchanges. Our quality team will inspect items for damage or excessive wear upon receipt. Items must be in their original condition to be eligible for returns or exchanges.
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Contact Information If you have any questions or concerns regarding our return and exchange policy, please contact us at [email protected].
By making a purchase from Elixa’s Dynasty, you agree to abide by the terms and conditions outlined in this return and exchange policy. We reserve the right to update or modify this policy at any time without prior notice.